Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival.
Online Purchase Return
If you received your order by mail or shipping carrier and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 72 hours of delivery. Once the item is received, we will refund the cost of the item including shipping and handling fees. Not completely satisfied? We accept the return of the Standard Shipping item(s) within 30 days of delivery. Please note, return shipping fees apply.
Customer Care Email: firstname.lastname@example.org
Customer Care Phone: 281-579-3858, Monday through Friday, 11 a.m. to 6 p.m. (CT)
Items delivered by White Glove Delivery that were received damaged or have a manufacturers defect:
You have 72 hours after a White Glove Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace, or pick up the item for a return.