Far Pavilions Return Policy

Our website address is: https://farpavilions.com/.

Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival.

Online Purchase Return

Items delivered by Standard Shipping that was received damaged:

If you received your order by mail or shipping carrier and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 72 hours of delivery. Once the item is received, we will refund the cost of the item including shipping and handling fees. Not completely satisfied? We accept the return of the Standard Shipping item(s) within 30 days of delivery. Please note, return shipping fees apply.

Customer Care Email: info@farpavilions.com

Customer Care Phone: 281-579-3858, Monday through Friday, 11 a.m. to 6 p.m. (CT)

Items delivered by White Glove Delivery that were received damaged or have a manufacturers defect:

You have 72 hours after a White Glove Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace, or pick up the item for a return.

In-Store Purchase Return

If you purchased in a store, check the terms and conditions provided to you at the time of purchase on your receipt.

Return Requirements

In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the White Glove Delivery, in which case, please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply.

Exchanges/Refunds

The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits, and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.