FREQUENTLY ASKED QUESTIONS
Most of our pieces are made from unique antique architectural elements which makes our pieces truly one-of-a-kind. Yes, you will receive the same product as seen in the picture and there never will be another of its kind. Don’t you feel special?
You may return any piece within 14 days – unused and in its original packing, for a full refund of the price of the piece. Please note that shipping, delivery and handling charges are non-refundableand return shipping or pickup fees may apply. For further details, please refer to our Return Policy.
Clearance Items are final sale items and cannot be returned unless they are delivered damaged.
Our furniture utilizes re-claimed woods and is handcrafted by artisans using basic hand tools. Due to the nature of this creative process, you can expect to find variations in size, finish and color in the items purchased by you. Cracks, splits, holes, imperfections, discoloration, uneven planks, warping, dents, imperfect fabrics, scratches, knots, overspray, wood repairs etc. are normal and considered enhancements to the nature of our collection. All our pieces are thoroughly inspected before shipping to ensure the highest level of quality. However, if there is any material defect with your piece, please contact us within 72 hours after delivery to discuss your concern. We promise to resolve your concern to your satisfaction and as per our terms and conditions.
We follow best industry packaging to ensure your piece arrives safely to you. However, in case your piece arrives damaged, please contact us within 72 hours after delivery to discuss your concern. We promise to resolve your concern to your satisfaction and as per our terms and conditions.
Cleaning your wood furniture regularly will help maintain the look and value of your fine furnishings.Keep furniture away from direct sunlight. Blot spills immediately. Dust your pieces regularly to prevent dust particles from settling in the crevasses and carvings. We recommend applying a coat of any natural wax, like Briwax®, at least once a month to maintain that fresh look of your solid wood pieces.